Warranty, service and everything on record.
Reliability you can trust, backed by dependable offline support across our authorized retail and service network.
Standard coverage, stated plainly.
All KPL Oria appliances carry a standard manufacturer warranty covering technical component failures and manufacturing defects under regular domestic usage.
Warranty Duration
Comprehensive coverage ranging between 12 months and 24 months, depending upon the specific product category and model.
Offline Authenticity
Warranty is strictly valid on units purchased directly from authorized offline retail stores, dealers, or distributors.
Physical Documentation as Proof
No online product registration is required. Your original printed retail tax invoice or cash memo, along with the duly stamped physical warranty card found inside the packaging, is your complete proof of warranty.
How to claim warranty and request service.
Our entire operational and distribution model is offline, so claiming service support is straightforward.
Locate Your Documents
Keep the original dealer tax invoice and physical warranty card ready.
Call Our Central Service Desk
Contact our customer care helpline or email service@kploria.com with your product model, serial number, city, and a brief description of the issue.
Authorized Service Coordination
Our central team coordinates with the nearest authorized regional service technician or local service centre.
On-Site Verification & Repair
Present the physical invoice and warranty card to the technician. Repairs or replacements are executed using authentic KPL Oria spare parts.
48–72 Hour Dead-On-Arrival Counter Policy
If an appliance is found defective immediately upon initial unboxing, return the unit directly to the authorized retail dealer where it was purchased within 48 to 72 hours. The product must be accompanied by the original dealer invoice, warranty card, complete outer box packaging, and all accessories. Following brief verification, an over-the-counter replacement is processed as per trade guidelines.
What is covered, and what is not.
What is covered
- Factory manufacturing defects in materials and craftsmanship.
- Motor or internal electrical failures under normal residential voltage.
- Functional mechanical breakdown during standard domestic operation.
Warranty exclusions
- Physical breakage, drops, dents, or scratches sustained post-purchase.
- Damage from faulty external wiring, extreme voltage spikes, or tampering.
- Commercial or industrial deployment of domestic appliances.
- Repairs attempted by unauthorized third-party technicians.
- Missing or tampered serial number stickers.
- Claims presented without a valid physical tax invoice.
Customer Care & Support Desk
- Service & claims
- service@kploria.com
- Support
- support@kploria.com
- Operational hours
- Monday – Saturday, 10:00 AM – 6:30 PM IST
Service model: authorized dealer-assisted and regional offline service centres.
Questions we are asked most.
General & Company Information
KPL Oria is a modern consumer appliances and lifestyle brand dedicated to elevating everyday living. We specialize in high-performance, durable, and thoughtfully engineered household and kitchen appliances designed to blend convenience with reliability.
Sales, Distribution & Purchasing
KPL Oria products are exclusively distributed through an established offline network of authorized dealer stores, retail partners, and distributors. Currently, our products are not available for purchase on direct-to-consumer websites or e-commerce marketplaces, ensuring you receive authentic products and personalized service from verified local retailers.
Warranty, Guarantee & Technical Coverage
All KPL Oria appliances carry a standard comprehensive manufacturer warranty ranging between 12 months to 24 months, depending upon the specific product category and model. Detailed coverage terms are specified on the official warranty card enclosed with the product.
Service, Support & Maintenance
In the unlikely event of an issue, you can register a service request by contacting our dedicated customer support helpline or emailing our service desk with your invoice and product serial number. Our authorized technicians will coordinate inspection and resolution.
Still have a question about coverage or service?
Our support desk can walk you through warranty terms, claim procedure and authorized service coordination.