Privacy & Cookie Policy
How we collect, use and safeguard your information, and how cookies are used across this website.
Effective date 11 September 2026
Last updated 11 September 2026
KPL Oria ("Company," "we," "our," or "us") is dedicated to safeguarding your personal information and respecting your privacy. This Privacy Policy details how we collect, utilize, store, and disclose information when you access or interact with our official brand website.
Scope of Operations
KPL Oria operates strictly through authorized offline distribution and dealer channels. Our website serves primarily as an informational portal, corporate profile, dealer inquiry desk, and customer service hub; we do not process direct consumer transactions or open online e-commerce sales on this domain.
Information We Collect
- Direct Inquiries & Forms
- Contact details submitted via trade inquiry forms, authorized dealer applications, or customer support tickets — including your full name, business name, phone number, email address, physical location, and current business portfolio.
- Warranty & Service Claims
- Details submitted for product support or warranty verification, including dealer invoice records, serial numbers, and physical service addresses.
- Automated Log Data
- Technical identifiers gathered automatically during site visits, such as IP addresses, browser specifications, referring URLs, operating system metadata, and session timestamps.
Purpose & Legal Basis of Processing
We process your information exclusively to:
- Evaluate and onboard authorized regional distributors and retail trade partners.
- Coordinate after-sales service, warranty verification, and customer assistance through our authorized technical team.
- Respond directly to commercial questions, corporate orders, and product inquiries.
- Analyze aggregate traffic metrics to improve website navigation, technical stability, and brand engagement.
Data Sharing & Third-Party Disclosure
KPL Oria never sells, rents, or monetizes your personal data. We disclose information strictly under the following controlled parameters:
- Authorized Service & Logistics Partners
- Facilitating warranty verification, inspections, and spare-part fulfillment.
- Regional Sales Management
- Directing prospective dealer applications to the relevant Area Sales Manager (ASM).
- Legal Compliance
- Disclosing data where required by applicable statutory regulations, court orders, or governmental authorities.
Data Retention & Security
We apply strict technical and administrative protocols to protect your personal data from unauthorized access, alteration, or disclosure. Information is retained only as long as necessary to fulfill the operational, legal, and warranty tracking functions described in this policy.
User Rights
You have the right to request access to, update, or delete personal data submitted through our website. Inquiries regarding your personal records should be sent directly to our data desk at privacy@kploria.com.
Need clarification on how we handle your data?
Our corporate compliance desk can answer questions about this policy, your records, or our cookie protocols.